FEEDBACK ON DR. MAYHEW'S WORK |
DJMA Home | |
Consulting Clients
|
Students and Readers | |
Direct Quotes from Emails and Letters: Client: Vendor of Factory Floor Equipment "Thank you Thank you Thank you! . . . for the very successful work you did for us on the (product). I launched the new design in the fall and have placed or have orders for 30 units thus far. The operator interface is a big hit with customers. Quotes like "This is what I have been asking for", "This is simple to run and understand" are very common. In fact, we just got a large order Friday (over $600K) and one of the two reasons we got the order was because of the (operator interface) . . . Thank you again, you have breathed new life into a once struggling product." and later: "By the way, all the work you did with us has yielded over $8.0MM worth of work......Thanks again!!!" Client: Government Agency “…in all cases the Conversion Rate went up!* This is definitely a direct reflection of your recommendations for landing page design.” (Click throughs on each of two conversion paths increased from .16% to 7.16% and .18% to 3.37%, and conversions increased by over 300%.) Client: Software vendor "Deborah has helped my team on critical projects at [company] and [company]. Due to her decades of experience, she is able to quickly jump in and improve the project design in situations where other consultants would be ineffective. She is the UI consulting world's equivalent of "special forces." and later: "Just wanted to let you know I got an update on the project from the business unit leader . . . this morning. They are extremely grateful for your assistance. [name] has told him she feels your contributions have made a huge difference. While I know the UI is still a little bit of a work in progress, its looking like this will be a critical success for us in this new market. Thanks for all your patience, hard work, and diligence. Client: Financial services organization "I just wanted to say how much I appreciate this UI feedback. One of the main lessons we learned is that this should be systematically included in our development cycle, and it is definitely something we plan to do moving forward. Once again, thanks a lot . . . "
Client: Government agency "I had several comments about how user friendly the design was, and how well laid out the accompanying materials were . . . the comments were very positive . . . It's too bad you couldn't be there to enjoy the positive feedback . . . " and later: "I actually have been meaning to e-mail or call you to let you know some of the comments I have gotten on the database. One agent said that it was intuitive enough that even though she didn't know exactly where to navigate she could figure it out quickly by checking out a few buttons. So far there doesn't seem to be a lot of intense manual searching needed. The pilot application really hasn't been out very long - but so far so good!"
Client: Government agency "Your work has been of tremendous assistance to our program, and I greatly appreciate all you've done. "
Client: Government agency "I wanted to add my thanks for your invaluable work . . . But I have viewed all the tapes and they are very helpful. We're looking forward to the next steps. We appreciate that you contributed so much time and expertise to [application]'s improvement. "
Client: Software vendor "Deborah did a great analysis and design recommendation work for the UI of our [application] hosted service in late 2004. We finally finished implementing many of those recommendations in early 2006. She helped us build a great interface and worked well even while remote. " also: "I worked closely with Deborah during her usability and user interface design engagement with [company]. Deborah is the consummate professional, a clear leader in her field and a pleasure to work with. The award-winning [application] benefited from Deborah's insights and recommendations."
"I am writing to thank you about the wonderful review on [application] UI design that you did for us. It provided us a clear overall picture on establishing information architecture and friendly user interface. We found the review was very useful . . . Again, thanks for the superb work you did!"
"As a result of your invaluable usability [consulting] and after several internal discussions, we have come up with some mockups to improve the usability of [application]. We have decided to introduce your proposal in a phased manner with some improvements. We always welcome your feedback and suggestions."
Summaries of Informal Verbal Feedback: Client: Technical Training Company After our redesign recommendations based on persuasion psychology were implemented, sales increased significantly, and the company won the Windows Developer Magazine's prestigious "Developers Choice Training Company of the Year" award Client: Industry Leader in CFO Consulting Services After our redesign recommendationsbased on persuasion psychology were implemented, the web site conversion rate increased from 2.5% to 8.7% Client: Hardware Vendor After our redesign was implemented, this product won an industry product design award. Client: World's Largest Camera Repair Company Web Site After our redesign recommendations were implemented, the conversion rate increased from 1.3% to 2.8% Client: International Bank After our redesign was implemented, the Help Desk in this bank reported a significant decline in calls on this product related to user interface issues Client: Financial Services Company Post-implementation measures of productivity confirmed or exceeded productivity increases that were predicted during a redesign process that we supported by modeling and heuristic evaluations Client: International Bank After our redesign was implemented, significantly more internal users adopted this channel for ordering
|
Client: Large bank Project: Course " . . . hearing good comments in the hallways, during the day . . . Evaluations suggest people thought the workshop was excellent - and too short! All attendees would be very happy to see you return to work with us on specific UE projects as well as helping us to craft our UE process." and later: "Just wanted to drop a line and tell you that I had lots of very good feedback on the workshop. The people attending really appreciated how you approached the subject, particularly since we are trying to realign our technology to support business and the way people work. Your life cycle strategy is a good fit to how we are realigning the way we support the bank. Client: Vendor of Industrial Equipment in Norway " I see from the feedback from the course that it was well received and I have heard a lot of positive feedback from the participants. They are also saying we need someone that is a usability expert at our center. I have given your information to my manager and he has sent out a request to the project managers to look at the possibility for a consultant engagement in the projects. . . We still need to discuss the next step in becoming more usability focus at this center, but your course was a good training for some of our people in this area. Thank you again! " Reader: Usability professional "I just got your book on usability and I have started reading a few days back. I am so GRATEFUL for the templates and the process being laid out step by step." Reader: Dr. Dobbs Portal "The Usability Engineering Lifecycle belongs on the bookshelf of anyone who recognizes that proper user-interface design is key to the ultimate success or failure of a system, be it a software application, embedded device or e-commerce web site". Reader: Usability professional "Thanks for your great book and all your research bringing these pieces together." Reader: Reader in Chicago "The Bible of Usability ROI. Everyone involved in usability needs a highlighted, or bookmarked with post-it notes, copy of this book. Its always powerful to back up how important usability is to others who are unfamiliar with its power, be it your team or a client, and this book shows you how to do figure out the return of investment with dollars, something everyone understands. Overall, it gets the point across by showing readers how to do it for themselves with formulas that are not all that difficult at all, and where to pull numbers from to calculate the ROI. ."
"I love your book, 'The Usability Engineering Lifecyle'."
". . . in my next course I will use your excellent new book, 'The Usability Engineering Lifecyle' as main text book . . . congratulations to your book! " Reader: Reader in Ireland "Good book. List coherently the do's and don'ts of interface design. The kind of stuff you think you know but don't practice. Actually give reasons why you should do it 'her' way but undeniably well-founded. I have used it for teaching HCI for several years now though not as a text book. One fault is that the lists of guidelines are endless. This is always the way with guidelines since they are so easy to give but difficult to follow or to interpret how one should implement the guideline. Still, I commend her section on mental models and screen layout. In particular the latter topic is still relevant despite the progress since publication." Reader: Software developer ". . . I have just come across, The Usability Engineering Lifecyle and I must say that it hits at what I have been trying to do . . . for quite a while. . . This book came highly recommended from Prof [name] at [university name] . . . I have just started reading it and find it totally useful. " Reader: University professor "I just wanted to let you know that I am planning to use your book in my course on human computer interaction next quarter. . . While I have taught this course for several years I have always had a problem finding a good book for the course because most books focus on research and theoretical issues rather than practice. I always end up having to use multiple books and references. I have been examining your book and think it will work well."
To see more reader comments on Dr. Mayhew's books, visit *www.amazon.com, look up each book, and scroll down to read the comments. For descriptions of some of Dr. Mayhew's currently offered courses, go to the COURSES page on this site. |
|